Effective Date: Jan 1, 2026
Jurisdiction: Canada

1.Introduction
Artisan Encompassed is committed to transparency, compliance, and customer satisfaction. This manual consolidates all key policies and terms into a single reference point for customers, partners, and internal stakeholders.
Contact Information:
Artisan Encompassed
16 Cauthers Crescent
Alliston, Ontario L9R 0L5
Canada
Email: stephanie@artisanencompassed.ca
Website: www.artisanencompassed.ca

2. Customer Communications Policy
We comply with Canada’s Anti-Spam Legislation (CASL). We only send commercial electronic messages to those who have provided express or implied consent. All messages include: – Clear sender identification – An unsubscribe mechanism
Personal data is used solely for authorized purposes and handled per PIPEDA. All consent and unsubscribe actions are recorded and stored securely.

3. Product Use & Safety
Usage Disclaimer: Our fishing rods are designed for normal angling use. Misuse—including “high-sticking,” impact damage, or intentional abuse—can lead to injury or damage and is not covered under warranty.
Assumption of Risk: Users accept all risks related to fishing activities and equipment use.
Liability Limitations: We are not liable for any indirect or consequential damages.
Product Care Tips: – Inspect rods before use – Avoid “high-sticking” – Transport in protective sleeves – Rinse after saltwater exposure – Store in cool, dry places

4. Shipping & Returns
Shipping: – Canada-only shipping – Orders ship within 30 business days; custom rods may take up to 6 months – Tracking provided upon shipment
Returns: – Request must be made within 7 days of delivery – Items must be unused and in original packaging – Customer covers return shipping unless item is defective – Refunds issued to original payment method – No exchanges; reorder instead. Custom rods are non-returnable unless defective.

5. Warranty Coverage
Coverage Period: – Original owner only for all levels. Level 1: 1 year – Level 2: 3 years – Level 3: Lifetime
What’s Covered: Defects in materials and workmanship
What’s Not Covered: – Misuse or neglect – Accidental damage – Wear and tear – Unauthorized repairs
Claim Process: – Contact us for a Return Authorization Number – Provide proof of purchase and photos – Ship product to us for inspection
Paid Replacement Program: Available for non-warranty damage. Cost based on components and labor.

6. Wholesale Terms
Agreement: All orders are subject to these terms unless otherwise agreed in writing.
Payment: Full payment required before shipment. Accepted methods: credit card, e-transfer, etc.
Warranty: 7-day defects-only inspection window for wholesale buyers.
Claims & Returns: – Must be reported within 7 days – Authorization required for returns – Unauthorized returns will be rejected
Annual Volume Requirement: – $5,000 CAD minimum to maintain wholesale status – Discounts: – Level 1 ($5K–$10K): 40% off components / 30% off rods – Level 2 ($10K+): 60% off components / 30% off rods
Other Key Points: – $200 order minimum; $20 fee if below – Freight terms: F.O.B. Alliston, ON – Special/back orders: non-cancellable and non-returnable – Cancellations: Must be made 30 days before ship date

7. Legal & Governing Law
This manual and all related transactions are governed by the laws of Ontario, Canada.
Artisan Encompassed disclaims all implied warranties and limits liability to repair or replacement of products only. We are not responsible for incidental or consequential damages.
For questions regarding any section of this manual, contact us at stephanie@artisanencompassed.ca.